Privacy Policy

Introduction

Way Moving Group Ltd (“JamVans”) are committed to preserving the security and privacy of our customers and website visitors. The importance of data privacy and security is understood and respected by JamVans and this privacy policy explains how we will use and store your personal and company information. This includes what you tell us about yourself or your company, what we learn by having you as a customer or a website user, and the options you take regarding the marketing you would like to receive from us. JamVans are committed to processing personal information using methods that comply with regulatory and legal obligations including the General Data Protection Regulations introduced in May 2018.

If you have any queries about this policy please contact us at [email protected] to find out more.

JamVans will:

• Store your personal or company information securely and keep it private;
• Never sell your personal or company information;
• Act accordingly when you give us your marketing preferences;
• Only pass your personal information to trusted third party partners if we have your consent, and if it is necessary to provide our services.

 

How we collect personal information 

We may collect personal or company information about you from these sources:

•  Information you give us when requesting a quote or enquiring about our services via our website (including Live Chat);
•  When you speak to us at our offices or on the telephone;
• Cookies on our website;
• The contact form on our website;
• In e-mails, letters and other documents;
• Our surveyors visit your home to carry out a survey;
• You take part in a virtual survey;
• If you provide any feedback regarding our services through a paper form, email or other method;
• We ask you for contact details for promotions or marketing in the future which may be by email or text although you will always have the option to change your preferences or opt out of these types of communication;
• When products or services are provided following a communication with a third party and your personal data is collected by them, with your consent, and you have consented to us contacting you.

 

Information from third parties:

We may use personal or company data passed to us from third parties including:

• Companies or organisations that introduce us to you;
• Insurers;
• Comparison websites;
• Social networks;
• Estate agents;
• Government or law enforcement agencies;
• Employers
• Local authorities;
• Agents acting on your behalf.

 

Information we collect

We need to collect a large amount of information from you in order to provide accurate quotations and to carry out our services efficiently including:

• name;
• current address(es);
• new address(es);
• e-mail address;
• telephone numbers;
• bank details;
• Payment details;
• information required to enable us to provide you with our services;
• where applying for employment, your company or employer’s name, your employment position, company address, company’s e-mail address and telephone numbers;
• information collected through our website including your internet provider address (IP address), operating system and browser type;
• details of any enquiry, claim, or feedback you provide in relation to the services;
• information on any inventory, job sheet, collection/delivery documentation, shipping manifest, customs documentation used for the export or importation of your goods;
• we may need to collect more personal information where relevant eg. some international relocations may require us to collect an image of your passport.

 

How we use your personal information

We will use your personal information or the following purposes;

• To arrange a personal or virtual survey of your property;
• preparation of a quotation;
• to carry out contractual obligations to you;
• credit or other payment card verification;
• accounting, billing, collecting payment and audit;
• arranging insurance;
• immigration or customs documentation;
• preparation of export or importation documents as necessary;
• general administration;
• to communicate with you regarding the services;
• to notify you of any changes to the services;
• where necessary arranging refunds;
• to investigate parking / loading arrangements at each property;
• reporting, research or analysis;
• to contact you with administrative or service messages;
• instruct third parties / sub-contractors to assist us in the provision of the services;
• to communicate with your insurer and or their appointed claims handling agents, or loss adjusters;
• ensuring our website is presented to you in the most informative and effective manner;
• analysing your usage of our website and viewing patterns;
• to monitor and improve the quality of our service and products;
• for managing claims, complaints or disputes including corresponding with third parties appointed to assist in the resolution of a complaint or claim;
• for the prevention or detection of crime;
• for debt collecting;
• processing or disclosure of your information outside the UK/EEA where required;
• to meet our legal and statutory and compliance obligations.

 

Who we share your personal information with

We may share your personal information with:

• Companies who provide us with virtual survey facilities;
• Agents, suppliers or sub-contractors who we use to assist in providing the services;
• Organisations who we introduce to you with your consent;
• HM Revenue and Customs, regulators or other authorities;
• Companies or organisations you ask us to share your personal data with;
• Insurers and Claims Handlers.

 

Transfer of information

Some third parties who we pass personal data to, maybe based outside the United Kingdom and European Economic Area (EEA). Organisations that are based outside the EEA may be subject to local or national data protection regimes which may not have the same level of controls in regard to data protection as currently exist with the United Kingdom or the EEA.

We will only send your personal information outside the EEA in order to:

• Carry out our services;
• Comply with a legal duty;
• Work with our agents and third parties who assist in carrying out our services.

 

We may be required to disclose certain personal data to local or national government bodies or authorities responsible for crime prevention, immigration, customs, border control, security and anti-terrorism. Although it may not be mandatory to provide such information to these authorities, we may do so in circumstances where we consider it appropriate to comply with their request.

 

 

Retention of personal information

We will retain your personal or company data for as long as is necessary while we are providing services to you and while we feel you may have use for our services in the future. We will also retain your personal information to meet legal or regulatory requirements.

We keep your personal data for the following reasons:

• To respond to claims, feedback or complaints;
• To ensure, when you are a repeat customer, that we have kept a note of relevant special instructions;
• To maintain our business records.

 

Cookies

Cookies are small information files which are saved to your website browser to collect certain information about your use of the JamVans website. Some of these cookies are essential so as to make the web site work properly and to enhance your experience. We would like to inform you that the cookies we use do not store personal data and therefore we do advise that you keep cookies active whilst visiting our website as you may experience issues with pages not working or displaying correctly if you disable them.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other key user experience information by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/technologies/partner-sites

We also use JavaScript to speed up your experience while you are visiting our website.

Cookies are used by us to collect anonymous information to enhance your experience with our website in the future and to assist us in identifying your particular needs or requirements.

You have the option to change your browser settings to accept or reject cookies. If cookies are already on your computer you can delete them.

If you delete either the cookies or the JavaScript this may impair the functionality of our website.

Most browsers automatically except cookies but you can choose not to. To do this you will need to update your individual browser settings.

 

External Links

Our website may provide external links to other websites.  These are operated by other companies and are therefore subject to their own privacy policies.

Where possible we try to select reputable websites and sources of information.

Direct marketing

Your personal information may be used by us to contact you by post, phone, e-mail or electronic messaging services and social media, with information about products and services (including discounts and special offers) we think will be of interest to you.

How to opt out of marketing

If you wish to opt out of receiving marketing messages from us then please email us a [email protected] quoting your client account number.

Alternatively you can write to:

Data Protection Officer,
JamVans
Unit 1a, Holla Park,
Thorn Turn,
Houghton Regis,
Dunstable,
Bedfordshire LU5 6JH

When writing to us please provide; your full name and address and your client account number.

If you chose to e-mail us please note we are unable to accept any liability for personal information or data which is lost or abused in transmission to us.

We will endeavour to update your marketing preferences as soon as we possibly can.

If you opt out of direct marketing, you will still receive service related communications from us if we are still providing you with services.

Your rights

Right to access to personal information

You have the right to obtain written confirmation from us whether your personal information is being processed by us or by a third party.

You have the right to access any personal information we hold.

Your subject access request must be made in writing to:

Data Protection Officer,
JamVans
Unit 1a, Holla Park,
Thorn Turn,
Houghton Regis,
Dunstable,
Bedfordshire LU5 6JH

or e-mail: [email protected] with the Subject – “Subject Access Request”.

Please provide proof of identification when you make your subject access request, otherwise we can not release any personal data information.

Although there is no fee for meeting your request we reserve the right to charge a reasonable fee if, in our reasonable judgement the request is manifestly unfounded, excessive, or repetitive.